
Account & Billing
Need some help with updating your account Information? Here are several topics that can help you access several different areas within your account settings.
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getting unexpected server error
not sure if my credit card details have been updated, having problems checking, but my card has funds, same card as before
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Billing Question
Hi Homestead, I received an email saying you couldn't process my credit card for 8/8/25 and are suspending my account. I checked the credit card. Everything is fine and there's plenty of funds to cover multiple bills. The card is not expired. I confirmed my bank has not received the request for paym
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How to cancel ECommerce payment ?
i really need help on how to cancel my Ecommerce Simplestore acount. Please help. i have been paying for so long that i never use this features
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Account: Edit/View DNS Records
1) Log in to your Homestead account and click on domains on the left side of the account screen. 2) Under the desired domain click on the link Advanced DNS settings. This will bring up the current DNS records for your domain and allow you to edit them if desired.
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charged me twice
My bank account shows that I was charged twice ($16.74 each) for my monthly website maintenance fee on July 28th, 2025. How do I get that fixed? Who do I contact?
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how to delete website but keep domain
Want to delete website but not domain to which attached.
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Contact Information
We used to be able to call and talk to someone if we had a problem. Is that no longer available? I need to know this ASAP, because customer service is as important to me as price and there are other hosts.
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error 1000 DNS points to prohibited IP
I know almost nothing about website building which is why I chose your product. My websites don't work and give me this error message. Please help. blockhomeinspections.com and graceapologetic.info and thehandyhubbykc.com
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